Privacy Policy
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How SANDS handles your information.
This Privacy Policy explains the types of information SANDS may collect through its website and business operations, why the information is used and how it is handled.
Privacy Overview
- Information we collect
- How information is used
- Bookings & warranty data
- Orders & payments
- Cookies & technical data
- Sharing & retention
- Your privacy requests
Information We May Collect
Contact & Customer Information
- Name
- Phone number
- Email address
- Address where required
- Communication history
Vehicle & Service Information
- Vehicle details
- Plate number
- Booking information
- Service history
- Warranty records
How We Use Information
- Respond to enquiries and quotation requests.
- Create, confirm and manage service bookings.
- Maintain customer, vehicle, job and warranty records.
- Process shop orders, payments, delivery or collection where applicable.
- Provide aftercare, warranty support and customer service.
- Improve website functionality, security and business operations.
- Send service-related communications and, where permitted, relevant marketing communications.
Vehicle Plate & Warranty Information
The public warranty-check function may use a vehicle plate number to locate a recorded warranty. The public result should display only the warranty information approved for customer access.
Customer private information that is not required for the warranty lookup should not be displayed publicly.
Cookies & Technical Information
The website may use cookies or similar technologies required for essential functionality, preferences, security, analytics or other approved website features. Technical information may include browser type, device information, IP address, visited pages, referral information and interaction data.
When Information May Be Shared
SANDS may share the minimum necessary information with service providers that support legitimate business functions such as payment processing, website hosting, communications, delivery, technical support or other approved operational services.
SANDS does not need to sell customer personal information in order to provide its services. Information may also be disclosed where required by law, regulation, court order or a lawful authority.
Storage & Retention
Information is retained for as long as reasonably required for the purpose for which it was collected, including service records, warranty administration, accounting, customer support, legal obligations and legitimate business record-keeping. Retention periods may differ by record type.
Protecting Information
SANDS uses reasonable administrative and technical measures to protect personal and business records from unauthorised access, alteration, disclosure or loss. No internet or storage system can be guaranteed to be completely secure, so access should be limited to authorised users and systems.
Your Privacy Requests
Subject to applicable requirements, customers may contact SANDS to ask about personal information held in connection with their services, request correction of inaccurate information or raise a privacy concern.
Identity verification may be required before acting on a request involving customer or vehicle records.
Changes to This Privacy Policy
This policy may be updated when website functionality, business processes or applicable privacy requirements change. The current version will be published on this page.